Lightinthebox

Peter van der spek
de pas 66
6336hm
arnhem
nederland 02/07/2013


dear sir / madam,

please help me with my complain, i think the complains in the netherlands are not done properly. look at www.klacht.nl this is the biggest site in the netherlands for complains. light in the box resolves 48%, the most dutch people never here again over there complains. they just close your complain so you can respond anymore!

my complain is: i bought a 7 inch auto dvd speler voor toyota verso / ez (bluetooth, gps, ipod, rds, sd / usb) #00418983 on 25 may.
order number :1305251204717105


when i open the box the 7 inch screen was broken. so i make a complain number 3576118 , i read your terms and send the box to england.
cost € 19,50 euro.

order nummer # is 1305251204717105. rma code is 988249.

1 retouradres
name: yoobox limited.
address: unit 3, lake farm house, allington lane
city: eastleigh
state: hampshire
country: united kingdom
postal code: so507dd
attn: litb rma transfer

i send the box with postnl track and trace ticket number 3skaba0442796 and i have a confirmation from postnl that they received my return box.

namex
streetx
so507dd cityx
verenigd koninkrijk
2013-06-04 20:01 di 4 jun 2013
delivered do 6 jun 2013
08:57 2013-06-06 08:57

3s-code: 3skaba0442796
gewicht: 3320 g
zending is afgeleverd. (sending delivered ‘


today ( 2 july 2013 ) more than a month later and many questions later see ticket , light in the box answer me: never received your product!!!! ticket closed!
first they say we received your radio in england and now they say never received! red letters they have received the returned article.



june 04, 2013
08:06
3479595
retour & terugbetaling gesloten 1305251204717105
and ticket:
july 01, 2013
20:56 3576118
geretourneerd artikel ontvangen gesloten 1305251204717105

and ticket:
july 01, 2013
20:57 3456043
ontbrekend of incorrect artikel gesloten 1305251204717105

i think when things go wrong in my company i want to know what the problems are so i can resolve them. now the name light in the box or chinese products get a bad name. see the website www.klacht.nl and with translate just fill in light in the box and you see the poor results 48% resolves!

i am not accuse anyone, maybe is the language a problem, but i think a little investigation by the complain department will help.

can you please help me, €263,- euro is a lot of money for my and now i have no radio and my money is gone? please help me. i have the track and trace ticket so the radio must be in england.

i hope that you will help me, my excuse for the bad english-

i close my letter with the hope you will resolve my problem.


with regards and respect,



peter van der spek